Privacy Policy
Effective and published: August 4, 2026
Last updated: August 4, 2026
Flo’s Express Car Wash (“Flo’s,” “we,” “us,” “our”) operates a car wash at 4119 E. Compton Blvd., Compton, CA 90221 and the website at flosexpress.com. This policy explains what we collect, how we use it, who we share it with, how long we keep it, and your choices.
We use automated license plate recognition (ALPR) at our facility. Our full ALPR Usage and Privacy Policy, published under California Civil Code sections 1798.90.5 through 1798.90.55, is available at https://flosexpress.com/alpr-policy and is posted at our facility.
Our phone line is answered by an automated AI assistant and calls are recorded with your consent. See section 5.
1. Information we collect
When you visit our website. Browser type, device and operating system, IP address, referring page, the pages you view, and the date and time of your visit.
When you buy a wash, create an account, or join a membership. Name, email address, billing address, phone number, vehicle make, model, year and color, license plate number, and payment card information. Some vehicle details are captured automatically by our camera system rather than entered by you. Payment card details are collected and processed by our payment provider; we do not store full card numbers.
When your vehicle reaches a pay station. A camera photographs your entire vehicle and part of the area around it. From that photograph the system reads your license plate and identifies your vehicle’s make, model, and color, and records the date and time of your visit. The photograph may include people and other vehicles that happen to be in the frame. We do not use these images to identify people and we do not use facial recognition. Full detail is in our ALPR policy.
When you call us. Your phone number, the content of your call, and your name if you provide it. See section 5.
When you text with us or opt in to messages. Your phone number, your consent record, and the content of messages you exchange with us.
2. How we use it
- to process your transaction and operate your wash plan or membership
- to identify your vehicle at the pay station and apply your plan
- to provide customer service and resolve disputes
- to prevent fraud and abuse of promotional, introductory, and membership offers
- to send you service and account messages
- to send you marketing messages, where you have opted in
- to comply with law and respond to lawful legal process
3. How we share it
We do not sell your personal information. We do not disclose it to anyone in exchange for money or other valuable consideration.
We disclose personal information to the following service providers, for the purposes stated:
NxtWash, LLC — our point-of-sale provider. Stores and processes your account, license plate, image, and transaction data to operate our wash and membership system. NxtWash’s authorized service providers may process this data as needed to deliver that system. NxtWash may create and use de-identified, aggregated data, which cannot reasonably be used to identify you, for its own business purposes, including commercial purposes.
Rinsed, Inc. — our membership and messaging provider. Receives your account, transaction, and contact information, including your license plate, to manage memberships and send the communications described above. Under Rinsed’s terms, Rinsed and its sub-processors may use customer data to operate and improve their services, may disclose it to third-party service providers and third-party artificial intelligence tools used to deliver those services, and may use customer data to train artificial intelligence and machine learning models. Rinsed may also create and use aggregated data for its own purposes.
Washbrands, and My AI Front Desk, the platform Washbrands uses to operate our automated phone assistant. They receive your phone number, the content of your call, and your name if you give it. The assistant is not connected to our point-of-sale system and does not receive your license plate, membership, or billing information. See section 5.
Our payment provider — processes your payment card information to complete your transaction.
Business transfers. If Flo’s is sold, merged, or reorganized, or if substantially all of its assets are acquired, your information may transfer to the acquiring party as part of that transaction.
Legal process. We may disclose information in response to a subpoena, warrant, court order, or other lawful legal process, where required by law, or to investigate suspected fraud or criminal activity at our facility. We do not provide customer information to law enforcement, immigration authorities, or data brokers on a voluntary, bulk, or standing basis.
Each provider’s handling of your data is also governed by its agreement with us and its own privacy terms. We do not authorize any provider to sell your identifiable personal information.
4. Text messages
By signing up, you agree to receive text message alerts from Flo’s Express Car Wash. Consent is not required as a condition of purchase. Up to 8 messages per month. Reply STOP to cancel or HELP for help. Message and data rates may apply. Messages are sent through our provider, Rinsed, on our behalf.
Our automated phone assistant may also send you a text containing a website link, but only to the number you are calling from and only after asking for and receiving your permission during the call.
5. Telephone calls
Calls to our published phone number are answered by an automated artificial intelligence assistant, not a person.
At the start of every call, before any recording begins, the assistant identifies itself as automated, explains that the call will be recorded and transcribed, and asks for your consent to continue.
If you consent, the call is recorded and transcribed to respond to your request, provide membership and customer support, maintain business records, prevent fraud, and improve service.
If you decline, the call is not recorded. You may leave a voicemail, which is recorded, or reach us through this website, by email at hello@flosexpress.com, by text, or in person at the wash.
Who handles it
Our phone assistant is provided by Washbrands and operated on the My AI Front Desk platform, which hosts and stores call audio, transcripts, and the phone number you call from. Recordings and transcripts are retained for twelve months and then deleted.
How call content is used
Call recordings, transcripts, summaries, and related call information may be used to configure, test, maintain, and improve the AI assistant assigned to Flo’s, including teaching it about our hours, wash packages, memberships, policies, and frequently asked questions, and improving the accuracy and fluency of its responses. The platform provider may use aggregated or de-identified information to analyze service performance and improve its systems, in accordance with its privacy policy.
What the assistant can and cannot do
The assistant answers questions about our location, hours, wash packages, memberships, promotions, and policies, can direct you to pages on our website, and can send you a website link by text if you give it permission. It can take a message so a Flo’s team member can call you back.
The assistant is not connected to our point-of-sale or membership system. It does not access your membership account and does not request, retrieve, verify, or read back your license plate, membership or RFID number, payment card information, billing history, or wash history. It cannot enroll you in a membership, cancel or change one, change a license plate, update billing, issue a refund, process a payment, or apply a credit. Anything involving your individual account is handled by an authorized Flo’s team member.
Please do not give a full payment card number or card security code to the assistant.
6. Cookies and website analytics
Our website uses cookies to keep the site working, remember your preferences, and understand how visitors use the site. We and our providers may use analytics and advertising technologies, including cookies, pixels, and similar scripts supplied by other companies, which can collect information about your visit and may recognize you across other websites as if you had visited those companies’ sites directly. Some pages may also include embedded content from other websites.
You can control cookies through your browser settings, and most browsers allow you to block or delete them. Blocking some cookies may affect how the site works.
7. How long we keep your data
We keep your personal information while your account or membership is active.
After your membership is cancelled or expires, we retain your license plate, your vehicle’s make, model, and color, and a record of the memberships and promotional or introductory offers associated with that plate indefinitely, unless you ask us to delete it. We keep this to recognize a vehicle that has held a membership before, so that introductory and promotional pricing goes only to customers who have not already used it.
Your information is stored on systems operated by our service providers rather than by us, and retention for some categories is determined by those systems. Retention specific to license plate data is described in our ALPR policy at https://flosexpress.com/alpr-policy.
Call recordings and transcripts are retained for twelve months.
Deletion. You may ask us to delete your information at any time. When you do, we will process your request with our service providers and tell you what has been deleted and what, if anything, we are unable to remove or are required to keep. We may keep a minimal record that a plate was associated with a membership or used a promotional offer, solely to prevent repeat use of introductory pricing. We may also keep certain records longer where the law requires it, such as tax and accounting records.
8. Your choices and rights
You may ask us to:
- tell you what personal information we hold about you
- correct information that is wrong, including your license plate, limited to one customer-initiated plate change per twelve months
- delete your personal information, as described in section 7
- stop sending you marketing messages, at any time
To make a request, contact us at hello@flosexpress.com or 424-279-1021. For your security, we may require reasonable verification of your identity before providing, correcting, or deleting information.
We will not deny you service, charge you a different price, or give you a lower level of service because you exercised these rights.
Depending on applicable law, you may have additional rights regarding your personal information.
9. Children
Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.
10. Security
We maintain reasonable administrative, technical, and physical safeguards to protect your information, including named individual user accounts, role-based access limits, encrypted transmission, and quarterly review of who has access. No system is completely secure, and we cannot guarantee absolute security. If a breach of the security of your personal information occurs, we will notify you as required by California law.
11. Changes to this policy
We may update this policy. The current version is always posted at https://flosexpress.com/privacy. Material changes are reflected in the “Last updated” date at the top.
12. Contact
Flo’s Express Car Wash
4119 E. Compton Blvd., Compton, CA 90221
Email: hello@flosexpress.com
Phone: 424-279-1021
Custodian responsible for license plate recognition data: General Manager
his Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.
We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.
Interpretation and Definitions
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of this Privacy Policy:
Account means a unique account created for You to access our Service or parts of our Service.
Affiliate means an entity that controls, is controlled by or is under common control with a party, where “control” means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.
Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Flo’s Express Car Wash, LLC, 4119 E Compton Blvd, Compton, CA 90221.
Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.
Country refers to: California, United States
Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.
Personal Data is any information that relates to an identified or identifiable individual.
Service refers to the Website.
Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.
Third-party Social Media Service refers to any website or any social network website through which a User can log in or create an account to use the Service.
Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
Website refers to Flo’s Express Car Wash, accessible from https://flosexpress.com/
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Collecting and Using Your Personal Data
Types of Data Collected
Personal Data
While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:
Email address
First name and last name
Phone number
Usage Data
Usage Data
Usage Data is collected automatically when using the Service.
Usage Data may include information such as Your Device’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.
We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.
Information from Third-Party Social Media Services
The Company allows You to create an account and log in to use the Service through the following Third-party Social Media Services:
If You decide to register through or otherwise grant us access to a Third-Party Social Media Service, We may collect Personal data that is already associated with Your Third-Party Social Media Service’s account, such as Your name, Your email address, Your activities or Your contact list associated with that account.
You may also have the option of sharing additional information with the Company through Your Third-Party Social Media Service’s account. If You choose to provide such information and Personal Data, during registration or otherwise, You are giving the Company permission to use, share, and store it in a manner consistent with this Privacy Policy.
Tracking Technologies and Cookies
We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze Our Service. The technologies We use may include:
- Cookies or Browser Cookies. A cookie is a small file placed on Your Device. You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of our Service. Unless you have adjusted Your browser setting so that it will refuse Cookies, our Service may use Cookies.
- Web Beacons. Certain sections of our Service and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of a certain section and verifying system and server integrity).
Cookies can be “Persistent” or “Session” Cookies. Persistent Cookies remain on Your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close Your web browser. You can learn more about cookies on TermsFeed website article.
We use both Session and Persistent Cookies for the purposes set out below:
Necessary / Essential Cookies
Type: Session Cookies
Administered by: Us
Purpose: These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide You with those services.
Cookies Policy / Notice Acceptance Cookies
Type: Persistent Cookies
Administered by: Us
Purpose: These Cookies identify if users have accepted the use of cookies on the Website.
Functionality Cookies
Type: Persistent Cookies
Administered by: Us
Purpose: These Cookies allow us to remember choices You make when You use the Website, such as remembering your login details or language preference. The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter your preferences every time You use the Website.
For more information about the cookies we use and your choices regarding cookies, please visit our Cookies Policy or the Cookies section of our Privacy Policy.
Use of Your Personal Data
The Company may use Personal Data for the following purposes:
To provide and maintain our Service, including to monitor the usage of our Service.
To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.
For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Service.
To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application’s push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.
To provide You with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information.
To manage Your requests: To attend and manage Your requests to Us.
For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about our Service users is among the assets transferred.
For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience.
We may share Your personal information in the following situations:
- With Service Providers: We may share Your personal information with Service Providers to monitor and analyze the use of our Service, to contact You.
- For business transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business to another company.
- With Affiliates: We may share Your information with Our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include Our parent company and any other subsidiaries, joint venture partners or other companies that We control or that are under common control with Us.
- With business partners: We may share Your information with Our business partners to offer You certain products, services or promotions.
- With other users: when You share personal information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside. If You interact with other users or register through a Third-Party Social Media Service, Your contacts on the Third-Party Social Media Service may see Your name, profile, pictures and description of Your activity. Similarly, other users will be able to view descriptions of Your activity, communicate with You and view Your profile.
- With Your consent: We may disclose Your personal information for any other purpose with Your consent.
Retention of Your Personal Data
The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.
The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.
Transfer of Your Personal Data
Your information, including Personal Data, is processed at the Company’s operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.
Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.
The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.
Delete Your Personal Data
You have the right to delete or request that We assist in deleting the Personal Data that We have collected about You.
Our Service may give You the ability to delete certain information about You from within the Service.
You may update, amend, or delete Your information at any time by signing in to Your Account, if you have one, and visiting the account settings section that allows you to manage Your personal information. You may also contact Us to request access to, correct, or delete any personal information that You have provided to Us.
Please note, however, that We may need to retain certain information when we have a legal obligation or lawful basis to do so.
Disclosure of Your Personal Data
Business Transactions
If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.
Law enforcement
Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).
Other legal requirements
The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:
- Comply with a legal obligation
- Protect and defend the rights or property of the Company
- Prevent or investigate possible wrongdoing in connection with the Service
- Protect the personal safety of Users of the Service or the public
- Protect against legal liability
Security of Your Personal Data
The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.
Children’s Privacy
Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from Our servers.
If We need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, We may require Your parent’s consent before We collect and use that information.
Links to Other Websites
Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party’s site. We strongly advise You to review the Privacy Policy of every site You visit.
We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
Changes to this Privacy Policy
We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.
We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the “Last updated” date at the top of this Privacy Policy.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact Us
If you have any questions about this Privacy Policy, You can contact us:
By email: hello@flosexpress.com
By visiting this page on our website: https://flosexpress.com/contact-us/
By phone number: 424-279-1021
By mail: 4119 E Compton Blvd, Compton, CA 90221